Terms of Use

Version: 1.0
Effective date: 21/09/2026

1. About these Terms

These Terms of Use govern your access to and use of:

The City Odyssey mobile application.
Adventures, stories, puzzles, directions and other content available through the application.
The City Odyssey website and related support services.

City Odyssey is operated by Reka Fasi, a sole trader based in Scotland, United Kingdom, trading as City Odyssey.

Contact details

Email: info@gocityodyssey.com
Website: https://gocityodyssey.com

References to “City Odyssey”, “we”, “us” or “our” mean Reka Fasi trading as City Odyssey.

2. Accepting these Terms

By selecting the acceptance checkbox, creating an account, purchasing an adventure or using City Odyssey as an account holder, you agree to these Terms.

If you allow a young person aged 16–17 to participate in an adventure under your account, you remain the contracting account holder and are responsible for ensuring that they follow the applicable safety and acceptable-use requirements.

Please read them carefully before using the service. If you do not agree, do not create an account, make a purchase or use an adventure. Your use of the application is also subject to:

The City Odyssey Privacy Notice.
Relevant safety and accessibility notices.
The rules and terms of the Apple App Store or Google Play.
Any additional terms shown when you make a purchase.

Nothing in these Terms affects rights that cannot legally be excluded or restricted.

3. Age requirements

City Odyssey accounts are available only to people aged 18 and over.

You must be at least 18 to create or hold an account, purchase an adventure or accept these Terms. You must provide a truthful age confirmation. You must not create an account for a person under 18 or allow a person under 18 to take control of your account.

Young people aged 16–17 may participate in a City Odyssey adventure as members of a family or other group only where they are accompanied and appropriately supervised by an adult account holder throughout the experience.

The adult account holder remains responsible for:

the City Odyssey account and the device running the app;
all purchases and account activity;
reviewing the adventure’s content, accessibility and route information;
deciding whether the adventure is suitable for everyone in the group;
ensuring that young participants follow the relevant safety instructions; and
appropriately supervising participants under 18 throughout the experience.

Participants under 18 must not create their own City Odyssey account, make purchases or provide their own personal information through the app.

City Odyssey adventures are not recommended for children under 16. Individual adventures may have a higher recommended age because of their subject matter, puzzle complexity or physical route requirements. Adventures may contain historically presented references to crime, death, execution, violence, alcohol, discrimination and other mature themes.

4. Your account

An account held by an adult aged 18 or over is required to purchase and access City Odyssey adventures and save progress.

You agree to:

Provide accurate information.
Keep your login details confidential.
Use your own account.
Notify us promptly if you believe your account has been compromised.
Take reasonable steps to secure your device and connected sign-in accounts.

You must not share your login credentials or allow another person to take control of your account. Members of your participating group may view and interact with an adventure on the adult account holder’s device while taking part together, but the account must remain under the adult account holder’s control.

You must not sell, transfer or commercially provide access to your account. This does not prevent a store-operated family-sharing feature that City Odyssey has expressly enabled and that is permitted under the relevant store rules, but anyone creating or holding their own City Odyssey account must still be aged 18 or over.

You are responsible for activity carried out through your account unless the activity results from something for which City Odyssey is legally responsible. We may contact you about account security, purchases, significant service changes or support requests.

5. What City Odyssey provides

City Odyssey provides self-guided, story-based walking adventures containing elements such as:

Fictionalised historical storytelling.
Written directions.
Puzzles and clues.
Rumours, bingo activities and progress tracking.
Historical and creative commentary.
Images and other digital content.

City Odyssey is an entertainment service. It is not:

A professional tour-guide service.
Live or turn-by-turn GPS navigation.
An emergency, medical or safety service.
An authoritative historical or academic source.
A guarantee that any route, venue or attraction will be open or accessible.

You remain responsible for navigating safely and deciding whether to continue.

6. Device and internet requirements

You are responsible for providing:

A compatible device.
A sufficiently charged battery.
Any required mobile data or internet connection.
Current operating-system and app versions where reasonably required.
Any charges imposed by your mobile or internet provider.

Some content may remain available temporarily without an internet connection, but the complete visual experience, account synchronisation, purchase restoration or certain features may require connectivity.

We do not guarantee that City Odyssey will function on every device or indefinitely support outdated operating systems.

7. Purchasing adventures

Unless clearly stated otherwise, each adventure is sold as a separate one-off purchase and is not a subscription.

The price and included content will be displayed before purchase. Prices may vary by platform, territory, currency, tax or app-store pricing rules.

Initial mobile purchases are processed by Apple or Google. City Odyssey does not receive your complete payment-card details.

Purchases made through the Apple App Store or Google Play are processed by the relevant store. Refund requests must normally be submitted to that store and are governed by its rules. Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.

A purchase grants the adult account holder a personal, non-commercial and non-transferable entitlement to access the purchased adventure through their City Odyssey account on the device or devices permitted by the purchase information and applicable store rules. The adult account holder may use the purchased adventure with members of their participating group. This does not give those participants ownership of the purchase or permission to use the account independently.

An adventure purchase is not a transfer of ownership in the app, story, images, puzzles or any other City Odyssey intellectual property.

Adventures are digital content and may become available immediately after the relevant app store confirms your purchase. Where applicable, any request to begin supplying the digital content during a statutory cancellation period, and any acknowledgement concerning the loss of a cancellation right once supply begins, will be obtained through the applicable purchase process. This does not affect your rights where digital content is faulty, unavailable or not as described.

8. Duration and cross-platform access

Unless otherwise stated, a purchased adventure is a non-expiring entitlement rather than a subscription. It has no scheduled expiry date, but this does not guarantee that the application, platform or adventure will remain available forever.

A purchase is associated with the City Odyssey account and app-store platform through which it was made. A purchase made through Apple’s App Store does not automatically provide access through Google Play, and a purchase made through Google Play does not automatically provide access through Apple’s App Store. If you have purchased an adventure on one platform and would like to access it on another platform using the same City Odyssey account, contact us before purchasing it again. We will review the request and may be able to provide assistance where technically and commercially reasonable.

Cross-platform access is not guaranteed and may depend on the purchase status, applicable store rules, technical compatibility and the continued availability of the adventure on both platforms. Any assistance provided does not create a general or continuing entitlement to cross-platform access.

This does not affect any statutory consumer rights you may have.

To restore a purchase on its original platform, sign in using the same City Odyssey account associated with the purchase. Do not create a replacement account if you are trying to recover an existing entitlement; contact support if you cannot restore access.

9. Refunds and consumer rights

Because adventures are digital content made available immediately after purchase, we do not ordinarily provide refunds merely because you change your mind, have completed part or all of an adventure, or decide not to use it.

Purchases made through Apple or Google are subject to the relevant store’s purchase and refund processes. Refund requests should normally be submitted through the store where the purchase was made. Apple or Google may issue refunds in accordance with its own rules, including in circumstances involving unauthorised purchases.

This does not affect your statutory rights. If paid digital content is faulty, unavailable, not as described or otherwise fails to meet applicable legal requirements, you may be entitled to repair, replacement, a price reduction or a full or partial refund. The appropriate remedy will depend on the circumstances and applicable law.

Access to an adventure may be removed where its purchase has been refunded, reversed, charged back, cancelled or identified as fraudulent or unauthorised.

If City Odyssey permanently withdraws paid content, we will provide an appropriate remedy where required by applicable law. This may include restoring access, providing replacement content or issuing a full or partial refund.

10. Outdoor activity and route safety

City Odyssey adventures take place outdoors in public spaces. Routes may involve:

Roads and road crossings.
Traffic, cyclists and other pedestrians.
Steps, steep gradients and historic closes.
Cobbles, uneven or slippery surfaces.
Poor lighting, crowds and construction work.
Changing weather.
Temporary closures or access restrictions.
Other hazards outside City Odyssey’s control.

You are responsible for continually assessing your surroundings and deciding whether it is safe and appropriate to proceed. You agree to:

Follow applicable laws, road signals, signs and official instructions.
Remain alert to traffic, surfaces, weather and other people.
Stop walking and move to a safe place before reading or interacting with your device.
Never concentrate on the app while crossing a road.
Wear suitable clothing and footwear.
Check weather, daylight, transport and local conditions.
Remain in public areas and never enter private, closed or restricted property.
Respect residents, businesses, historic sites and other members of the public.
Take breaks and complete the adventure at a pace suitable for you.
Stop if you feel unwell, unsafe, excessively tired or unable to continue.
Accompany and appropriately supervise every participant aged 16–17 throughout the experience.
Follow instructions from police, emergency services, venue staff and local authorities.

Where a young person aged 16–17 is participating, the adult account holder must remain with them and must make the final decisions about route safety, road crossings, weather conditions and whether to continue.

Written directions are provided as an aid only. They do not replace your own observation, judgement or responsibility for safe navigation.

11. Health, mobility and accessibility

The adult account holder is responsible for deciding whether an adventure is suitable for their own health, mobility and circumstances and for the health, mobility and circumstances of every participant they supervise.

Review the route description and accessibility notice before purchasing or beginning an adventure. Ask an appropriate professional for advice if you are unsure whether you can safely participate.

Accessibility and physical route requirements vary between adventures. The Edinburgh adventure currently includes steep gradients, steps and cobbled or uneven surfaces and is not presented as a wheelchair-accessible route.

Route conditions can change without notice. Contact us before purchasing if you require further available information about a route, but you remain responsible for deciding whether to participate.

12. Alcohol, refreshments and third-party venues

Alcohol is not required or encouraged as part of a City Odyssey adventure. You must not participate while impaired by alcohol, drugs, medication, fatigue or any other condition that may make walking or navigating unsafe.

You may choose to stop for food, coffee, alcohol or other refreshments. Any purchase, consumption or visit is a separate arrangement between you and the relevant venue.

City Odyssey does not control and is not responsible for independently operated venues, including their:

Products or services.
Opening hours.
Pricing.
Availability.
Accessibility.
Safety or licensing practices.

You remain responsible for consuming alcohol lawfully and responsibly.

13. Emergencies

City Odyssey is not monitored as an emergency service. If you or another person may be in danger:

Stop using the app.
Move to a safe place if possible.
Contact the appropriate local emergency service.
Follow instructions from emergency personnel.

Do not use a City Odyssey support form as a substitute for emergency assistance.

14. Historical interpretation and creative licence

City Odyssey adventures are inspired by historical research but are created primarily for entertainment. They may include:

Fictional dialogue.
Composite or invented characters.
Altered chronology.
Imagined motivations and relationships.
Dramatised events.
Creative interpretations.
Omissions, inconsistencies or historical inaccuracies.

Real historical people and events may be portrayed through fictional interpretation. Different sources may offer conflicting accounts.

City Odyssey does not guarantee that historical content is complete, academically authoritative or free from error. You should consult independent scholarly sources if historical accuracy is important to you.

No living person is intentionally portrayed as a historical character unless expressly stated.

15. Intellectual property

The City Odyssey application and its original content- including its stories, puzzles, writing, artwork, images, logo, design, selection, arrangement and branding—are owned by or licensed to Reka Fasi trading as City Odyssey, except where otherwise stated.

Historical facts, third-party trademarks, open-source software and other material that cannot legally be owned remain subject to their respective rights.

Subject to these Terms, City Odyssey grants you a limited, revocable, non-exclusive, non-transferable licence to use the application and purchased adventures for your personal, non-commercial enjoyment on compatible devices that you own or control.

You must not:

Copy or reproduce substantial parts of an adventure.
Redistribute, publish, sell or sublicense City Odyssey content.
Publish puzzle solutions or substantial story spoilers.
Operate a commercial tour using City Odyssey content.
Record or republish complete adventures.
Remove copyright, trademark or attribution notices.
Reverse engineer, decompile or attempt to extract source code, except where applicable law expressly permits it.
Create unauthorised derivative products.
Use City Odyssey content to train an artificial-intelligence model without written permission.
Use automated tools to scrape, extract or catalogue the service.
Circumvent access controls or purchase restrictions.

Reviews and social-media commentary

You may use a limited screenshot or short quotation for a genuine, non-commercial review, recommendation or social-media comment, provided that you:

Credit City Odyssey where reasonable.
Do not reveal puzzle solutions or substantial spoilers.
Do not reproduce a substantial part of an adventure.
Do not suggest that City Odyssey endorses you.
Comply with applicable law.

This permission does not restrict any quotation, criticism, review or other use already permitted by law.

16. Feedback and submissions

You retain ownership of original text you submit through support, problem-reporting or feedback forms. You grant City Odyssey permission to store, review and use submissions as reasonably necessary to:

Respond to you.
Provide support.
Investigate technical problems.
Protect the service.
Improve City Odyssey.

If you voluntarily submit a non-confidential idea or improvement suggestion, you grant City Odyssey a worldwide, perpetual, non-exclusive, royalty-free licence to use, adapt and develop that suggestion for the purpose of operating, improving and promoting City Odyssey. We are not obliged to implement the suggestion or pay compensation for its use.

Do not submit information that:

You do not have the right to provide.
Infringes another person’s rights.
Is unlawful, threatening or abusive.
Contains malware or harmful code.
Includes unnecessary sensitive, password or payment information.

Support and suggestion submissions are not published to other users.

17. Acceptable use

You must not use City Odyssey:

Unlawfully, fraudulently or deceptively.
To harass, threaten or harm another person.
To interfere with the app, its systems or another user’s account.
To test, scan or exploit security vulnerabilities without written permission.
To introduce malware or harmful material.
To impersonate another person.
To make fraudulent purchases, refunds or chargebacks.
To resell or transfer account access, share login credentials or allow another person to use the account independently. This does not prevent members of the account holder’s group from participating together on the account holder’s device.
In a way that infringes intellectual-property, privacy or other rights.
To overload, disrupt or damage the service.
For commercial activity not authorised by City Odyssey.

18. Third-party services

City Odyssey relies on third-party platforms and services, including Apple, Google, Firebase, FlutterFlow, RevenueCat and Wix.

You must comply with applicable third-party terms when using City Odyssey, including your device, network and app-store agreements.

Third-party services may experience outages, change their functionality or cease operating. City Odyssey is not responsible for independent third-party conduct, but this does not affect any legal responsibility City Odyssey has for the service it has agreed to provide.

Links to external websites or venues do not constitute an endorsement or guarantee.

19. Availability and changes to the service

We aim to provide a reliable service but do not guarantee uninterrupted, error-free or continuous availability.

We may update, correct, suspend, restrict or modify the service where reasonably necessary for:

Safety.
Security.
Maintenance.
Technical compatibility.
Legal or regulatory compliance.
Correcting errors.
Updating routes or content.
Protecting intellectual property.
Operational reasons.

We may change a route where conditions, safety, closures or access arrangements change.

We will take reasonable steps to avoid materially reducing paid content without a valid reason. Where a change materially affects your purchase, any remedy will be considered under applicable consumer law and store requirements.

20. Suspension and account termination

We may suspend or terminate an account where we reasonably believe that:

These Terms have been materially or repeatedly breached.
The account is being shared, sold or commercially misused.
The account holder does not meet the age requirement or provided a false age confirmation.
A purchase is fraudulent, refunded, reversed or charged back.
Content is being copied or distributed without permission.
The user has attempted unauthorised access or interference.
The account presents a security, legal or safety risk.
Support facilities are being used abusively or unlawfully.
Suspension or termination is required by law or a platform provider.

We will provide notice and a reasonable opportunity to respond where appropriate. We may act immediately where reasonably necessary to address serious fraud, security, legal, intellectual-property or safety concerns.

Any suspension or termination will be proportionate to the circumstances. Where reasonably practicable, we will limit a restriction to the affected account, entitlement or feature. Suspension or termination does not remove any remedy or statutory right you may have in relation to paid digital content.

Termination does not remove rights or obligations that arose before termination. You may stop using City Odyssey and delete your account at any time. Deleting your account may remove the association between that account and its adventure entitlements and may affect your ability to restore or access purchases across devices or platforms. The deletion of personal information is explained further in the Privacy Notice. Account deletion does not affect any statutory consumer rights you may have.

21. Consumer guarantees

City Odyssey will provide its digital content and services with the standards required by applicable consumer law. For UK consumers, this includes relevant rights under the Consumer Rights Act 2015, including rights relating to digital content being:

Of satisfactory quality.
Fit for a particular purpose made known and accepted.
As described.

Services must also be provided with reasonable care and skill. Nothing in these Terms replaces, excludes or reduces those rights.

22. Our responsibility

City Odyssey is responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that:

Was not reasonably foreseeable.
Results from your failure to follow safety instructions or exercise reasonable care.
Results from conditions, closures, traffic, weather or third parties outside our reasonable control.
Results from an unsuitable or unsupported device.
Results from your breach of these Terms.
Relates to business or commercial use when City Odyssey is supplied for consumer use.

City Odyssey does not exclude or limit liability where doing so would be unlawful. This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of applicable statutory consumer rights.
Any other liability that cannot legally be excluded.

Nothing in these Terms transfers responsibility to you for harm legally caused by City Odyssey’s negligence or breach.

23. Privacy

Our handling of personal information is explained in the City Odyssey Privacy Notice:

Read our Privacy Notice.

The Privacy Notice does not form part of these contractual Terms but provides important information about how personal information is used.

24. Changes to these Terms

We may update these Terms where reasonably necessary to reflect:

Changes to City Odyssey.
New features or platforms.
Legal or regulatory changes.
Security or safety requirements.
Changes to third-party services.
Clarifications or corrections.

The latest Terms will be published on this page. The version and effective date will be updated.

For material changes, we will provide reasonable notice through the app, email or another appropriate channel. Where required, we will ask you to accept the revised Terms before continuing to use affected features.

Minor changes that do not materially disadvantage you may take effect when published. Changes will not remove accrued statutory rights or retrospectively alter a completed purchase in an unfair manner.

25. Governing law and disputes

These Terms are governed by Scots law. If you are a consumer living elsewhere, you retain any mandatory protections provided by the law of the country in which you live.

The Scottish courts will have jurisdiction, but this does not prevent a consumer from bringing proceedings in another court where mandatory consumer law permits it.

If a dispute arises, please contact info@gocityodyssey.com first so that we can attempt to resolve it informally.

26. General terms

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not waive that right.

You may not transfer your rights under these Terms to another person without our permission. We may transfer our rights and obligations as part of a legitimate transfer or restructuring of City Odyssey, provided this does not reduce your mandatory consumer rights.

These Terms are between you and City Odyssey. Except for the platform rights described below, no other person has a right to enforce them.

27. Additional terms for Apple users

If you obtained City Odyssey through Apple’s App Store:

These Terms are between you and Reka Fasi trading as City Odyssey, not Apple. City Odyssey, not Apple, is responsible for the application and its content.
Your licence is limited to a non-transferable licence to use the application on Apple-branded products that you own or control, as permitted by Apple’s applicable usage rules, including any permitted Family Sharing arrangements.
City Odyssey, not Apple, is responsible for maintenance and support, except that Apple has no obligation to provide maintenance or support.
If the application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price of the application, if any, as required by its terms. To the maximum extent permitted by law, Apple has no other warranty obligation concerning the application.
City Odyssey, not Apple, is responsible for addressing claims concerning the application, including product-liability, legal-compliance and consumer-protection claims.
City Odyssey, not Apple, is responsible for investigating, defending and resolving claims that the application infringes third-party intellectual-property rights.
You represent that you are not located in a country or region subject to a United States Government embargo or designated as supporting terrorism, and that you are not listed on a United States Government prohibited or restricted-party list.
You must comply with applicable third-party agreements when using the application.
Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.

Apple’s Standard Licensed Application End User License Agreement may also apply. If there is a conflict concerning the App Store licence, Apple’s mandatory terms and applicable usage rules take precedence.

28. Additional terms for Google Play users

If you obtained City Odyssey through Google Play:

Google is not a party to these Terms.
Your use of Google Play and purchases made through it remain subject to Google’s applicable terms.
Refund and payment requests may need to be submitted through Google Play.
City Odyssey remains responsible for the application and support relating to its content, subject to these Terms and applicable law.

29. Contact

Questions, complaints and claims concerning City Odyssey should be directed to:

Reka Fasi, trading as City Odyssey
Email: info@gocityodyssey.com

Address: 3F1 Third floor, 3 Hill Street, Edinburgh EH2 3JP
Website: https://gocityodyssey.com