help & contact
HOW CAN WE HELP?
Need help while you’re out, or have a question about the app or a purchase?
Find a quick answer below - or get in touch.
out on an odyssey right now?
move somewhere safe
Move away from roads, entrances and busy pedestrian areas before checking your phone.
Stuck or unsure where to go next? Don’t worry—try these steps first.
CHECK DIRECTIONS AGAIN
Re-read the chapter’s directions. A small detail may point you towards the next location.
USE THE CHAPTER HELP
Open the help options in the current chapter for hints if you can’t find a clue or solve a puzzle.
City Odyssey cannot provide emergency assistance. If you or someone else is in immediate danger, contact the local emergency services.
DURING YOUR ADVENTURE
Progress, directions, clues, hints and puzzles while you play.
WHAT DO YOU NEED HELP WITH?
Choose an Odyssey, head to the starting point and let the city lead you into the mystery.
getting started
Choosing an adventure, preparing to play and beginning your Odyssey.
routes & Accessability
Walking conditions, route changes, safety and accessibility information.
APP, pURCHASES & DOWNLOADS
Offline access, issues, restoring purchases and billing support.
QUICK ANSWERS
STILL NEED A HAND?
Send us a message and tell us what’s happened. If your question relates to an adventure, include the city and chapter so we can understand the problem more quickly.
We’ll get back to you as soon as we can.
Please don’t include passwords, payments or card information. We will not ask you for your App Store, Google Play or email login details. We’ll use the information you provide to respond to your enquiry. See our Privacy Policy for information about how we handle your data.
